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RESOURCES 2018-05-02T17:32:33+00:00

IMPERIA ASIA RESOURCES SDN BHD



IMPERIA ASIA RESOURCES SDN BHD

Imperia Asia Resources Sdn. Bhd. initially operating as a Sole Proprietor company. Later in 2016 the company has shifted to new paradigm when Sdn Bhd (Private Limited) company was formed. We are in the Food and Beverages industries. We manufacture health and beauty juice as well as non-carbonated juice drink for those who concern on quality products and their health benefit. With full determination and Commitment Imperia Asia Resources SB has expanded our business nationwide in all part of Malaysia and to all major Asian Region such as Indonesia, Brunei, Singapore, Laos, Thailand, Philippine and other countries internationally.

MOTTO

FOR A BETTER PERFORMANCE

VISION

Imperia Asia Resources aims to become the world leading 100% natural herb-based and without using any preservatives health and beauty product supplier to all major health center

MISSION

Imperia Asia Resources exist as a major player in the health and beauty product market in Asian Region with customer satisfaction guaranteed

OUR COMMITMENT

Our customers is our main commitment. We retain respect by offering high quality 100% natural herb-based and without using any preservatives. We will focus on long term continuous improvement to significantly grow the commitment and the trust given to us in terms of sales revenue.

OUR VALUES

Never give-up spirit, Hard work, Honesty, Integrity, Good Ethics, Productivity, Accountability, Enthusiasm and Optimism are Imperia Asia Resources golden values. We seek long term relationship with our customers and suppliers to ensure sustainability of quality. We commit ourselves to provide better service level to both current and new customers either within Malaysia and abroad to create loyal and satisfied customers.

MARKETING TEAM

Our Businesses use various marketing tools to convey the information and stimulate customer interest. An integrated marketing approach applies several tactics such as:

  • Traditional media such as Newspapers, magazines, television, radio and telephone directories.

  • Social media marketing is a subset of digital media marketing to develop an interactive online relationship with the customer. Specific of social media marketing tools that we are using is blogging, posting, sharing, networking, media sharing and commenting on social media websites such as Twitter, Facebook and YouTube.

  • Sales promotion and event promotion.

TELEMARKETING

  • We have 30 dedicated trained/professional consultant to explain and to ensure that those targeted client received the 1st hand, accurate information about product and the latest promotional campaign.

CUSTOMER CARE CONSULTANT

  • Analyze customer service requirement and inform of all available services.

  • Administer all customer orders, provide appropriate consultation to customer for various products and services and place order accordingly.

  • Manage all customer issues and resolve all complaints effectively.

  • Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.

  • Develop and maintain effective relationship with customers.

RECOVERY OFFICER

  • Will contacting the customer for negotiation, updating and written off customer payment in securing promise to pay in order to improve delinquency rate and increase of company collection.

LOGISTICS

  • Once purchase orders are received from the consultant, Logistic department to manage the pulling and packing of materials and arrange appropriate transportation for the product delivery to the customer.

  • Logistic management duties include maintaining inventory, ordering shipping materials, operating necessary equipment and managing inventory in and out base on FIFO concept.